LEGAL REFERENCE

Our Terms Shape How We Work With You

These terms lay out exactly how your account works, what we expect from you, and how we handle your funds and gameplay. We've written them to be clear...

Browse the Lobby Read FAQ
hokbet Our Terms Shape How We Work With You

Policy Foundation & Payment Context

hokbet operates under license in supported regions and complies with local gaming law where applicable. Your account is bound by these terms the moment you open it and click to accept them. We process transactions through DANA, OVO, GoPay and QRIS in Indonesia, and each payment method carries its own provider terms alongside ours. Disputes, account closures, and fund withdrawals are handled

according to the jurisdiction you register from. We retain the right to update these terms with notice; continued use means acceptance.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Get Clarity on Your Terms

Live Chat Support Our team answers term questions in real time. Head to the support widget in the bottom-right corner of your account or lobby and ask about any clause you want clarified.
Email Policy Team Send us a formal question about these terms and we'll reply within 24 hours. Use the contact form on this page or email [email protected] with your question.
Account Settings Panel Log in and head to Settings > Legal & Terms. You'll see a full archive of every version of our terms, plus confirmation of which version governs your account.
WHY THIS PLATFORM

Why These Terms Matter to Us

Transparent Payout Rules

Our terms spell out exactly how we calculate payouts, when funds leave your account, and what holds or delays might...

Account Security Standards

We detail encryption, two-factor setup options, and what you must do to keep your account safe. Your responsibilities and ours...

Dispute Resolution Path

If something goes wrong—a missing payout, a disputed bet—these terms outline how we investigate, who decides, and how you escalate...

Payment Method Coverage

Our terms cover DANA, OVO, GoPay and QRIS flows, refund timelines, and what happens if a transaction fails or is...

Bonus & Promo Scope

Every promotion that runs on hokbet is bound by these terms. Wagering requirements, withdrawal limits and expiry dates are all...

Jurisdiction & Changes

We note which law applies to your account based on where you registered. We also explain how we notify you...

Consistency Across Our Policy Suite

Privacy Policy AlignmentYour data handling is covered in our Privacy Policy; these terms focus on gameplay and account flow. Both documents work together to protect your information and your account.
Bonus Terms Tie-InSeparate bonus rules exist for each promotion, but they inherit the playthrough and withdrawal logic defined here. No promotion overrides these core terms.
Payment T&Cs RelationshipDANA, OVO, GoPay and QRIS each have provider terms. Our terms add the hokbet layer; both sets apply when you deposit or withdraw through any method.
Responsible Play FrameworkAccount limits, cooling-off tools and Account closure options are enforced through your account settings. These terms explain how and why we offer them.
Betting Rules FoundationGame rules, wagering terms and payout formulas stem from our game partners. These terms reference where those rules live and how disputes are handled.
Affiliate & Referral ScopeIf you refer friends, a separate Affiliate Agreement applies. These terms cover player-to-player mechanics; affiliate payouts follow their own schedule and rules.
Jurisdiction UpdatesAs Indonesian law or payment regulations evolve, we update these terms. You'll receive notice via email and in-account alerts before changes take effect.
AT A GLANCE

Core Elements of Your Player Experience

01
Account Ownership & Control You own your account; we hold your funds in trust. You can view your balance anytime, request a withdrawal whenever you want, and close your account on request.
02
Bet Placement & Reversal Rights Once a bet is placed and the round closes, it stands. We detail cancellation windows for live games and what happens if a technical error affects your bet.
03
Withdrawal Timelines We process most withdrawals within 24 hours. DANA, OVO, GoPay and QRIS transfers typically land in your e-wallet the same day; bank transfers may take 1–2 business days.
04
Bonus Claim & Expiry Promotions we display in your account come with clear start and end dates. Your bonus funds expire if not played by the stated date; unclaimed bonuses reset weekly.
05
Account Suspension & Appeal If we flag your account for policy breach, we notify you, explain why, and give you a chance to appeal within 30 days. We don't close accounts without due process.
06
Fraud & Chargeback Protection If you dispute a transaction with your bank or e-wallet provider, we investigate. Chargebacks may result in account closure; fraudulent claims can lead to permanent ban.

Common Questions About Your Terms

Yes. You accept these terms when you click the checkbox during sign-up. You receive a copy via email. If you don't agree, close the page before confirming; no account is created until you accept.

We'll email you at least 14 days before a material change goes live. You can reject the new terms and close your account; using your account after the deadline means you've accepted the update.

Yes, subject to any active bonus wagering requirement. If you've claimed a bonus, you must play it through first. Once wagering is complete, your full balance is yours to withdraw anytime.

Contact our support team within 30 days of the transaction. We'll review your account logs and game history. If we confirm the error, we correct it immediately and credit you the difference.

Our terms cover the hokbet side of the transaction—how we receive and release funds. DANA, OVO, GoPay and QRIS have their own provider terms; both apply when you use these methods.

Log into Settings > Account > Close Account, or email support. We'll withdraw any remaining balance to your registered payment method within 5 business days and archive your account.

We investigate internally first and reply within 10 business days. If you're unsatisfied, you can escalate to our independent arbiter. We'll give you their contact details in our reply email.